Terms of Service

Consumer

A natural person who uses the Service for purposes outside their trade, business, craft or profession.

Business User

Any user who is not a Consumer, including landscapers, designers and contractors using the Service for clients.

Plan

One of the subscription tiers described in Section 5: Free, Home or Pro.

Content

Everything you enter into or upload to the Service: designs, dimensions, prices, notes, tasks, readings, attachments and project names.

Estimate

Any quantity, cost, price, plant count or measurement calculated or displayed by the Service.

Privacy Policy

Our privacy policy at veete.app/privacy, which forms part of these Terms.

• You must be at least 16 years old and legally capable of entering into a contract. If you are between 16 and 18, you may use the Free plan; paid Plans require the consent of a parent or guardian.
• You register with an email address you control and a password. You must keep the password confidential, use it for no other service, and tell us at info@veete.app without delay if you suspect unauthorised access. You are responsible for all activity under your account until you notify us.
• One account per person. Accounts are personal and may not be shared, sold or transferred, except that a Pro Plan may include the number of seats stated in Section 5.
• You must keep the information in your account accurate and current.
• We may refuse registration, or suspend an account, where we reasonably believe these Terms are being breached, the account is compromised, or the law requires it. Section 14 describes how we do this.

Veete is a browser-based tool for laying out land, gardens and yards in three dimensions and producing a running cost estimate, task list and records for the design. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose in accordance with these Terms and your Plan.

We continuously develop the Service. We may add, change or withdraw features, provided that during a paid period we do not remove a feature that is material to the Plan you have paid for without offering you a pro-rata refund for the remaining period if you choose to terminate as a result.

Estimates are calculated from unit prices, labour rates and quantities that are either default values we provide for convenience or values you have entered. Default prices are illustrative, may be out of date, and are not warranted to reflect any market. Actual costs depend on your site, ground conditions, access, season, region, supplier and contractor.

Before spending money, entering into a contract, or carrying out works, you must obtain written quotations and, where appropriate, advice from qualified professionals. You remain solely responsible for compliance with planning, building, boundary, utility, environmental and safety rules that apply to your land. The Service does not verify property boundaries, ownership, utilities or legal restrictions, and aerial imagery and map data may be inaccurate or out of date.

Free

€0. One cloud project, 1 export with a watermark, up to 3 open tasks, no attachments. Available for as long as we offer it.

Home

€6 per month or €48 per year. Unlimited projects and exports, no watermark, tasks and readings, 1 GB of attachments, one seat.

Pro

€19 per month or €168 per year. Everything in Home plus client quoting with labour, your own branding on exports, and up to 3 seats.

• Prices. Prices are stated in euro and include Lithuanian value added tax where it applies. For Business Users in other EU member states who provide a valid VAT number, the reverse-charge mechanism applies. The applicable amount is shown before you confirm a purchase.
• Trial. New paid subscriptions begin with a 14-day free trial. No payment method is required to start the trial. If you do not add one before the trial ends, the account returns to the Free plan and no charge is made. Content above the Free limits is kept read-only for 90 days so that you can export or upgrade.
• Recurring billing. Paid Plans renew automatically at the end of each monthly or yearly period until cancelled. Payment is collected by our payment processor, Stripe, using the method you save there. By subscribing you authorise these recurring charges.
• Cancellation. You may cancel at any time from your account or the billing portal. The Plan remains active until the end of the period already paid for, and no further charges are made. Except as set out in Section 6 or required by law, periods already paid for are not refunded.
• Failed payment. If a renewal payment fails we will notify you and retry for up to 14 days. If payment is still not received, the account returns to the Free plan with the same 90-day read-only period as above.
• Price changes. We may change Plan prices with at least 30 days’ notice by email. A change applies from your next renewal after the notice period. If you do not accept the change, cancel before that renewal.
• Invoices. An invoice is issued for every payment and is available from the billing portal.

If you are a Consumer in the European Union, you have the right to withdraw from a paid subscription within 14 days of the day the contract was concluded, without giving any reason, under Directive 2011/83/EU as implemented in the Civil Code of the Republic of Lithuania.

• To withdraw, send an unequivocal statement to info@veete.app before the period expires. You may, but need not, use this wording: “I hereby give notice that I withdraw from my contract for the Veete [Home/Pro] subscription concluded on [date]. Name: … Email of the account: …”.
• Because the Service is supplied immediately after purchase, you expressly request that provision begin during the withdrawal period. If you withdraw, you pay only for the proportion of the period already supplied, and we refund the balance within 14 days using the original payment method.
• The 14-day trial means that in practice no payment has been taken during the withdrawal period; the right applies to the first paid period from the date the first charge is made.

Nothing in this Section limits your statutory rights concerning digital services that do not conform to the contract, including the remedies of Directive (EU) 2019/770 as implemented in Lithuanian law.

• You own your Content. We claim no ownership in the designs, prices, notes or files you create or upload.
• Licence to operate the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display and adapt your Content solely to the extent necessary to provide, secure and back up the Service and to comply with the law. The licence ends when the Content is deleted, except for backup copies retained for the period described in the Privacy Policy.
• No other use. We do not use your Content for advertising, sell it, or use it to train machine-learning models. We access it only to provide support at your request, to investigate a security or abuse concern, or where the law requires.
• Your responsibility. You confirm that you hold the rights needed to upload your Content, including in any photographs, plans and third-party data, and that it does not infringe another person’s rights or break the law. Personal data of other people that you enter, such as a client’s address, is processed by us on your behalf as described in the Privacy Policy.
• Export. You can export any project at any time. We recommend keeping your own copies of important designs.

You agree not to, and not to permit anyone else to:

• access or attempt to access another person’s account or data, or probe, scan or test the vulnerability of the Service or its providers without our written permission;
• reverse-engineer, decompile or extract the source code of the Service except where the law expressly allows;
• use automated means to create accounts, scrape the Service, or send requests at a rate that a person could not achieve;
• upload malware, unlawful content, or content that infringes intellectual-property, privacy or other rights;
• resell, sublicense or offer the Service to third parties as a service of your own, other than presenting exports to your clients in the ordinary course of your business;
• use the Service to send unsolicited communications or to harass, defraud or mislead anyone;
• circumvent Plan limits, trial restrictions, rate limits or security measures;
• remove or alter proprietary notices or, on the Free plan, the export watermark.

We may investigate suspected breaches and take any action we consider appropriate, including removing Content, suspending or terminating accounts and reporting unlawful activity to the authorities.

The Service, including its software, design, object catalogue, default price book, text, graphics and the Veete name and logo, is owned by us or our licensors and protected by copyright, trade-mark and other laws. Except for the right of use in Section 3 and your rights in your own Content, these Terms grant you no intellectual-property rights.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you. We will not name you without your permission.

The Service relies on providers named in the Privacy Policy, including Supabase for infrastructure and Stripe for payments. Your use of Stripe’s checkout and billing portal is also subject to Stripe’s terms. Aerial imagery, map data and address lookups may be supplied by public or third-party sources under their own licences and are provided as they are, for orientation only.

• We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance is announced in the application where practicable and scheduled outside typical working hours in Lithuania.
• Support is provided in English and Lithuanian by email at info@veete.app and through the “Report a problem” form. We aim to respond to paid-Plan customers within one working day.
• We back up data regularly, but backups are a safeguard against our own failures, not a substitute for your own copies. Export what matters to you.
• We may suspend the Service temporarily where necessary to protect its security or integrity, to comply with the law, or to carry out urgent maintenance.

For Consumers, the Service must conform to the contract as required by law, and you have the statutory remedies of repair, price reduction and termination where it does not. Nothing in these Terms limits those rights.

For Business Users, and to the fullest extent permitted by law for all users, the Service is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that Estimates, quantities, measurements, map data or exports are accurate, complete or suitable for construction, procurement or legal purposes.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• damage caused intentionally or by gross negligence;
• liability that cannot be excluded or limited under the law applicable to Consumers, including the conformity rights in Section 12.

Subject to the above:

• we are not liable for any loss arising from decisions, purchases, contracts or works undertaken in reliance on an Estimate or any other output of the Service (see Section 4);
• we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or for loss or corruption of data where you did not keep a reasonable export or copy;
• our total aggregate liability to you arising out of or in connection with the Service in any twelve-month period is limited to the greater of the fees you paid us in that period and €50.

Business Users shall indemnify us against claims, losses and reasonable legal costs arising from their Content, their breach of these Terms, or their use of exports in dealings with their own clients.

• By you. You may close your account at any time by emailing info@veete.app from the registered address. Closing the account cancels any subscription with effect from the end of the current paid period.
• By us for breach. We may suspend or terminate your account if you materially breach these Terms and, where the breach can be remedied, fail to remedy it within 14 days of our notice. For serious breaches, such as attempts to access other users’ data or unlawful Content, we may suspend immediately and notify you afterwards.
• By us for convenience. We may terminate Free accounts that have been inactive for 24 months, and may discontinue the Service as a whole, in each case on at least 60 days’ notice by email, with a pro-rata refund of any prepaid period.
• Effect. After termination you have 30 days to export your Content unless the termination was for a serious breach. We then delete your account and Content as set out in the Privacy Policy. Sections 4, 7, 9, 12, 13, 16 and 17 survive termination.

We may amend these Terms to reflect changes in the Service, the law or our business. For material changes we will give account holders at least 30 days’ notice by email and in the application before the new Terms take effect. If you do not accept the change, you may terminate before the effective date and, for a paid Plan, receive a pro-rata refund of the remaining period. Continued use after the effective date constitutes acceptance. Non-material changes, such as clarifications or corrections, take effect on publication.

These Terms and any dispute arising out of them are governed by the law of the Republic of Lithuania. If you are a Consumer habitually resident in another EU member state, you additionally benefit from any mandatory consumer-protection provisions of that state’s law, and you may bring proceedings in the courts of that state.

We prefer to resolve disagreements directly: write to info@veete.app and we will respond within 14 days. Consumers in Lithuania may also refer a dispute to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, 01402 Vilnius, vvtat.lt, under the Law on Consumer Protection. Subject to the mandatory rules above, the courts of the Republic of Lithuania have jurisdiction.

• Entire agreement. These Terms, together with the Privacy Policy and the Plan details shown at purchase, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held invalid, the remainder continues in effect and the provision is applied to the maximum extent permitted.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor to our business on notice to you.
• Notices. We send notices to the email address on your account; you send notices to info@veete.app. Notices are deemed received on the next working day after sending.
• Language. These Terms are concluded in English. A Lithuanian translation may be provided for convenience; in case of conflict the English text prevails, except where the law applicable to a Consumer requires otherwise.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of internet infrastructure or third-party providers, provided it takes reasonable steps to mitigate.

Rokas Stulga, Pylimo g. 19, Lapainios k., LT-56301 Kaišiadorių r. sav., Lithuania. info@veete.app.